June 10, 2011

Has Outsourcing Come Full Circle?

A recent study found that Indian companies have begun outsourcing call center work to another country: the U.S.

Apparently our high unemployment rate has resulted in a large pool of workers willing to work in call centers for $10-12 an hour, and India's dramatic growth has made hiring cheap overseas labor a necessity.

I think we'll see more of this as wages around the globe fall into alignment in the global economy.

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